DPaaS⁴ 

FAQs

• Does my data stay in Australia?

  Yes, all Secure Agility data protection services are located in Australia. If customers' data is stored with a public cloud provider, we ensure and request that all storage remains within Australia.

• How much does DPaaS cost?

  DPaaS is offered as a complementary service to all Secure Agility’s hosted and managed Services customers using our IaaS platform. Although optional , it is strongly recommended as it is tightly coupled to our hosted services.
  
  If paying, in most cases the service is pay-per-use, so you only pay for the storage consumption you use.
  
  DPaaS can also be chosen as an independent offering to protect remote data centres not hosted and managed by Secure Agility. This will have some discrete and customised costs.
  
  Ask your Secure Agility rep for accurate costing for your specific use case.

• How is my data managed?

  DPaaS is managed and maintained by our operations team, with automated alerting and additional checklists performed to ensure backup data and backup service consumption is adequately maintained. Data retrieval is simple and easy by logging a request with our service desk to restore the data you need.

• Is my data secure?

  Yes, our backup platform software encrypts data at rest leveraging AES 256 ciphers and when data is transferred from one data centre to another is it encrypted in transit.

• I’m a government customer, is my data in GovDC?

  Yes, the default for NSW government data centre customers is for data to remain within NSW GovDCs unless requested otherwise, or mutually agreed.

• How long is my data retained?

  The default retention period is 30 days, with backups occurring daily within a specified target backup time window, which can be adjusted due to specific requirements. Customers needing longer retention periods should look at our Archival-as-a-Service offering.